Terms and Conditions

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RIDING & HANDLING HORSES IS A RISK SPORT

Your choice to ride is voluntary. We take all reasonable care to provide suitable and safe horses and ponies for all our clients. All animals can be Unpredictable. We strongly advise you to take out full personal accident cover.
In the event that a rider is not capable of the riding required for a particular ride, Donegal Equestrian reserves the right to request that rider not commence and/or continue that ride. Determining the level of experience and/or suitability of a rider is done at the sole discretion of Donegal Equestrian.

ALL Clients

Must have completed a Rider Registration Form before riding a horse. This can be done on-line at Rider Registration Form or on arrival.
Must resubmit their Rider Registration Form if their details change. (the responsibility falls to the Parent/Guardian if the child is under 18).
We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.
You reserve the right to change to another horse/ pony, providing one is available, and it is practical and safe to do so.
You also have the right to request another Instructor subject to availability.
Instructors reserve the right to refuse to teach a client for any reason.
Every effort will be made by Donegal Equestrian Centre to give customers an enjoyable and memorable experience.  Each ride/lesson will be taken by a trained escort according to the declared level of the rides or riders.

Punctuality and Arrival Times

Please arrive 15 minutes before the start of the lesson/ride out /pony ride to allow time for hat fitting & filling out of registration form.
If you are late, we unfortunately cannot make that time up as other clients will be waiting for their ride out or lesson to start on time.
If we are late for whatever reason we will make up your lesson/ride time.
All trek itineraries and/or routes are approximate. Occasionally conditions dictate that they be changed. All itineraries are subject to change at any time and for any reason at the sole discretion of Donegal Equestrian Centre.

Bad Weather or Conditions:

Rides/lessons are rarely cancelled due to inclement weather.  Fees paid for rides/lessons that are booked in advance will not be refunded unless Donegal Equestrian Centre deems that the weather is unsuitable to proceed with the event.  Customers are advised to bring suitable clothing for the season of the year.
We reserve the right to cancel riding because of bad weather at any time. Management’s decision is final.

Payments:

All bookings apart from on the day bookings require a non-refundable deposit to secure the booking.
1 hour rides deposit of €10 per person
2 hour rides deposit of €15 per person
Pony Camps deposit of €15 per day per child
Deposits are payable on-line.

It is a condition of booking that you accept our No Refund Policy.
If you fail to turn up, you will be required to pay in full.
Please note that we do not have on site credit card facilities. If you wish to pay by card please purchase a voucher online or request an invoice that can be paid on-line.

Vouchers Purchases and Redemption:

It’s a condition of purchase that:
The intended rider has no Medical conditions that require doctors approval.
The intended rider meets our Height / Weight Guidelines: Maximum Weight 16 Stone.
The Purchaser and Intended rider acknowledge and agree to our Standard Terms and Conditions:
Vouchers are Valid for 365 Days. No Refunds Available.
All bookings are subject to availability

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Safety Equipment & What to Wear

Safety Equipment and Riding Wear

Please see our what to wear guide
P.P.E (Personal Protective Equipment): Every time you handle a horse you are required to wear the appropriate Personal Protective Equipment.

Riding Helmets

Hats (all types): All helmets either supplied by yourself or Donegal EC must meet the current standards. As from 1 January 2016 Hats bearing only BSEN 1384 or EN 1384 only will not be acceptable.
Acceptable hat standards:-
PAS015:( 1998 or 2011) with BSI kitemark
VG1 01.0404: (2014 -12) with BSI kitemark
ASTM F1163:(2004a or 04a onwards) with SEI mark,
SNELL E2001: with Official SNELL lable and number
AS/NZS 3838 (2006 onwards) with SAI Global Mark

Must be worn and fastened at all times while riding a horse.
Must be worn and fastened at all times while handling a horse.
Helmets are available to hire (free of charge) for casual clients.
We strongly advise all regular clients to purchase their own helmet as soon as possible. All children joining the young riders club must have their own helmet.

Body Protectors:

We do not provide body protectors.
Body Protectors of Level 3 (purple label 2009) must be worn for all cross country jumping lessons. Current European standard EN13158/2009.
We strongly recommend you wear one whenever riding.

Riding Footwear:

  1. Clients must wear appropriate footwear while riding.
  2. Riding boots are available to hire (free of charge) for casual clients.
  3. We reserve the right to refuse footwear we deem unsafe
  4. We recommend toe protection whenever handling a horse.

Jewellery:

  1. You should not wear Jewellery of any kind, anything you wear you do so at your own risk.
  2. It’s the parent’s responsibility to check their child isn’t wearing Jewellery.

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Safety Information

Extra Visitors and/or Friends of the Family

  1. Children must be supervised at all times by a legally responsible person.
  2. Parents are advised not to leave your children unattended at any time during their stay at Donegal Equestrian centre.
  3. If spectating please remain as quiet as possible, and in full view of the horses/ponies & Instructor at all times.
  4. Whilst spectating, the Instructor reserves the right to ask you to leave the Indoor School if they feel the safety of the rider or horse/pony is in question.
  5. Young Children: Must be supervised at all times by a responsible person and remain quiet whilst lessons are in progress and not to run around the viewing area.
  6. Movement of Horses & ponies and Farm Equipment around the yard and surrounding areas is unavoidable and we ask you to give way to them at all times

Warning Signs:

We have many different warning signs all over the grounds, they are there for a reason, you must obey them. We reserve the right to ask you to leave the grounds at any time if we think you are a danger to yourself.

Smoking Policy

We have a No Smoking Policy.

Horses/Ponies:

All animals are unpredictable; Do Not Feed the Horses & Ponies at any time. Don’t enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management

Vehicles

We can’t be held responsible for any damage to your transportation while on the premises/grounds.

Personal Property

We can’t be held responsible for Damage, Theft or Loss of your personal property while it’s on the premises.

OTHER:

Parking is not permitted at the bottom of the drive or on the sliproad/way.
The drive is not a footpath and walkers are advised to take extreme care due to the uneven surface.
Walking along the drive is entirely at your own risk.
Maximum Speed on the premises is 5mph.

PLEASE NOTE:

Donegal Equestrian Centre, Owners, Staff and Managing agents cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst riding.

Agreement of Terms:

If you do not agree with any of Terms and Conditions, then you do not have permission to enter the premises and any bookings are null and void. Our no Cancellation Policy applies in this situation as well because our Terms and Conditions are available online and on request at any time. As such you have every opportunity to read them before booking any activity and a refund will not be available on failure to accept them.

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Cancellation Policy

Cancellations

We operate a No Refund Policy. This is a condition of booking.
No Credit or Transfers are given for late cancellations.
Late Cancellations = less than 48 hour’s notice

Overweight riders/lack of experience – Donegal Equestrian Centre reserves the right to cancel an advance booking in the event that, when a rider arrives on the arranged day he/she is either over the weight, or not of the level of experience that he/she declared on the on-line booking form. In such a case, if no alternative mount is available, a refund will not be given.

How to cancel or change your ride.

Cancellations or amendments to your booking can be made by EMAIL  or by telephone on 071 9841977 if leaving message on messaging service please leave your contact phone number. Your booking will not be cancelled or amended until you have received confirmation from us.

If you have booked on-line you can log in to your booking and amend it or cancel the booking within 48 hours of the ride date.

Beach & Trail rides go out in all weather conditions, rain or shine. In the event that DONEGAL EQUESTRIAN CENTRE has to cancel a ride for any reason, your deposit and/or any part of the total balance that has been paid will be refunded in the manner in which it was originally paid.

In the event that you have to cancel for any reason, cancellation fees will be calculated as follows:

1 and 2 hour beach rides

All bookings apart from on the day bookings require a non-refundable deposit to secure the booking.  It is a condition of booking that you accept our No Refund Policy. 

Any ride paid in full will be refunded in full if cancelled at least 10 days in advance of the ride date.  If cancellation is made between 2 and 10 days the fee will be refunded less the ride deposit.

No refund or transfer of rides will be allowed if less than 48 hours notice of cancellation is given.

If you fail to turn up, you will be required to pay in full.

No Credit or Transfers are given for late cancellations.
Late Cancellations = less than 48 hour’s notice
For Trail Rides, Holidays and  pony camps

Cancellation 31 or more days prior to departure: Deposit
Cancellation 30-15 days prior to departure: 50% of Total Balance
Cancellation 14 days or less prior to departure: 100% of Total Balance
Fees cannot be refunded for any reason; insurance against cancellation, accident, illness etc is the responsibility of the client. Personal and travel insurance is recommended.

We will allow transfer of you holiday to different dates within the year where availability allows.

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Customer Service Charter

Our Mission – To provide a high quality riding experience for tourists and the local community.

Our commitment to you

  • Deliver our services to all customers, in a timely, effective and professional manner, and in accordance with our values. The delivery of our services will meet the reasonable expectations of the customers.
  • Conduct our business in a fair, open and transparent manner, with regard to your privacy and confidentiality.
  • Strive for excellence in the development and delivery of riding programmes and services through active consultation and continuous improvement.
  • Resolve all complaints in an efficient and effective manner

We Aim to Provide

  • A professional, courteous and friendly service
  • Impartial and equal treatment of all customers
  • Clear, accurate and relevant information about our services
  • Suitably qualified and trained employees to ensure the best possible service delivery

In Doing this we will

  • Serve you promptly at the time of your arrival
  • Be friendly, helpful and sensitive to your individual needs
  • Provide clear, accurate information about our services
  • Respect customer privacy and confidentiality

You can help us by

  • Providing full and detailed constructive comments on our service delivery
  • Telling us if you have specific needs
  • Treating our staff with courtesy.
  • Providing accurate information when completing the rider registration form

You can contact us by the following means

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Privacy Policy

Donegal Equestrian Centre respects your privacy.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Donegal Equestrian Centre.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your visits to and use of this website;

(b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications;
Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website´s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.  For further information please see our Cookie Policy.

Privacy Policy Continued 

 

Privacy Policy 

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

(a) improve your browsing experience by personalising the website;
(b) send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
(c) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at info@donegalequestriancente.com We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your passwords confidential. We will not ask you for your passwords.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email (to info@donegalequestriancente.com) at any time.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third-party websites.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@donegalequestriancentre.com

Credit card details

All credit card payments are processed through paypal.

Risks when using the internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Donegal Equestrian Centre and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Donegal Equestrian Centre have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.
Please contact those vendors and others directly if you have any questions about their privacy policies.

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Complaints Procedure  

Donegal Equestrian Centre prides itself on its high standard of service, instruction and horse care. If, however, any client is unhappy with the level or standard of service provided, then the client has the right to make a complaint and it is beholden on the establishment to recognise and acknowledge any legitimate complaint and seek to address the issues raised to a mutually satisfactory conclusion.

In the first instance, please contact Rachel Leonard, on 071 9841977 or by emailing her at info@donegalequestriancentre.com
Alternatively you can write to:- Donegal Equestrian Centre, Finner Road, Bundoran, Donegal.

We will acknowledge all complaints within 3 working days. We will aim to resolve all complaints within 5 working days of receipt. We will write a fully documented and resolved response within 10 working days of receipt