Please note that we ride in all weathers it is very rare that we would cancel rides due to the weather conditions.
We operate a 48 hour cancellation policy.
How to Cancel Your Booking
If you have booked using our online booking system, please login into your account and cancel the ride.
Your ride fee will be refunded via PayPal within 5 days.
For email & telephone bookings please email and your cancellation will be confirmed any refund due will be refunded via PayPal.
In the event that you have to cancel for any reason, cancellation fees will be calculated as follows:
1 or 2 hour beach rides, Day trail rides & Pony Camps
Any ride paid in full will be refunded in full if cancelled at least 10 days in advance of the ride date.
If cancellation is made between 2 and 10 days the fee will be refunded less the ride deposit.
Any refunds will be made via PayPal within 5 working Days.
No refund or transfer of rides will be allowed if less than 48 hours notice of cancellation is given.
If you fail to turn up, you will be required to pay in full.
If you are late and we cannot reschedule the ride you will be required to pay in full. We ask all clients to arrive 15 minutes before their ride time.
Trail Rides & Short Breaks
A 20% non-refundable deposit is required when booking.
An invoice will be sent by email with full payment details once booking has been confirmed.
Balance is due 15 days before arrival.
Fees cannot be refunded for any reason; insurance against cancellation, accident, illness etc is the responsibility of the client. Personal and travel insurance is recommended.