Privacy Policy

Last updated: September 2026

Donegal Equestrian Centre respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under the General Data Protection Regulation (GDPR) and applicable Irish data protection law.

1. Who We Are

Donegal Equestrian Centre is the data controller responsible for the personal information we collect and use.

Donegal Equestrian Centre
Finner Road
Bundoran
Co. Donegal
F94 E722
Ireland

Telephone: +353 (0)71 9841978
Email: info@donegalequestriancentre.com
Website: donegalequestriancentre.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with us and may include:

• Your name
• Address
• Email address
• Telephone number
• Booking and payment information
• Details of the activity or riding experience you have booked
• Rider information, including age, height, weight and riding experience where required to safely provide an activity
• Emergency contact information
• Information supplied on rider registration, consent or waiver forms
• Correspondence you send to us by email, telephone, contact form or other means
• Photographs or videos where appropriate permission has been given
• Technical information about your use of our website, such as IP address, browser type, device information and website activity

We only ask for information that is relevant to providing our services, operating our business safely and meeting our legal obligations.

3. How We Use Your Information

We may use your personal information to:

• Process and manage bookings
• Provide riding lessons, beach rides, trail rides, pony camps and other activities
• Communicate with you about your booking or enquiry
• Assess rider suitability and allocate appropriate horses, ponies and activities
• Manage rider safety and respond appropriately in an emergency
• Process payments and refunds
• Maintain appropriate booking, financial and business records
• Respond to enquiries, complaints or requests
• Improve our website and services
• Protect the security of our website and systems
• Comply with our legal, regulatory, insurance and safety obligations
• Use photographs or videos for promotional purposes where the appropriate permission has been provided

We do not sell your personal information.

4. Our Legal Basis for Using Your Information

Under GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to provide a service or fulfil a contract with you.
For example, we need certain information to accept and manage your booking.

We have a legal obligation.
We may need to retain or provide certain information to comply with accounting, tax, insurance, safety or other legal requirements.

It is in our legitimate interests.
For example, we may use information where reasonably necessary to operate and protect our business, respond to enquiries, maintain records and improve our services, provided that these interests do not override your rights.

You have given us consent.
Where we rely on consent, such as for certain uses of photographs or videos, you can withdraw that consent at any time.

In limited circumstances, information may also be processed where necessary to protect someone's vital interests, for example in an emergency.

5. Rider Information & Safety

Horse riding is an activity where accurate rider information is important for safety.

We may therefore ask for information including a rider's age, height, weight, riding experience and other information relevant to their participation.

We use this information to help us assess the rider, select a suitable horse or pony and determine whether an activity is appropriate for them.

Riders or the person making a booking on their behalf are responsible for providing accurate information.

Where information relevant to a rider's safety needs to be provided to our instructors, guides or other authorised staff, it will only be used for the purpose of safely providing the activity.

6. Children's Information

Many of our activities are available to children and young people.

Where a participant is under 18, we may collect information about the child that is necessary to manage their booking, participation and safety.

Where appropriate, information and consent relating to a child should be provided by their parent, guardian or another responsible adult authorised to act on their behalf.

We only collect information about children where it is reasonably necessary to provide our services safely or meet our legal, insurance or safeguarding responsibilities.

We do not knowingly use children's personal information for direct marketing.

7. Online Bookings & Payments

Online bookings may be processed through third-party booking and payment providers.

When you make an online booking, information necessary to complete and manage your booking may be collected and processed by these providers in accordance with their own privacy policies.

We may receive information from the booking provider such as your name, contact details, booking details, amount paid and payment status.

Payment card information is processed securely by the relevant payment provider. Donegal Equestrian Centre does not normally receive or store your complete payment card details.

8. Rider Registration & Waiver Forms

We may use an online service to collect rider registration information, waivers, acknowledgements and permissions.

Information submitted through these forms may include rider details, emergency contact details, safety information and permissions relevant to participation in our activities.

This information is used for managing rider participation, safety, insurance and our legal obligations.

The provider of the online form may process information on our behalf in accordance with its own privacy and security arrangements.

9. Contacting Us

If you contact us by email, telephone, through our website or by another method, we will use the information you provide to respond to your enquiry and, where relevant, arrange or manage a booking.

We may retain correspondence where reasonably necessary for customer service, business administration, resolving disputes or meeting legal requirements.

Please avoid sending sensitive personal information by ordinary email unless it is necessary.

10. Photographs & Videos

Photographs and videos may occasionally be taken during activities.

Where required, we ask for permission before using identifiable photographs or videos for promotional purposes, including on our website and social media.

You can tell us that you do not want photographs or videos of you, or a child for whom you are responsible, used for promotional purposes.

Where our use of an image is based on consent, you may withdraw that consent for future use by contacting us. Withdrawal of consent does not affect uses that were lawful before consent was withdrawn, and we may not always be able to remove material that has already been legitimately published or shared by others.

11. Cookies & Website Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. With your consent, we may also use analytics and marketing technologies to help us understand how visitors use our website and measure the effectiveness of our advertising.

These may include services provided by companies such as:

• Google
• Meta
• Microsoft

Information collected through these services may include your IP address, device and browser information and information about how you interact with our website.

Non-essential cookies and tracking technologies are managed through our cookie consent system.

For more information about the cookies and tracking technologies currently used on our website, and to change your preferences, please see our Cookie Policy or use the cookie settings available on the website.

12. Sharing Your Information

We only share personal information where it is necessary and appropriate.

This may include sharing information with:

• Booking and reservation providers
• Payment processors
• Rider registration and waiver providers
• Website hosting and IT service providers
• Email and communications providers
• Analytics and advertising providers where you have provided the required consent
• Professional advisers, insurers or legal representatives
• Government, regulatory, law enforcement or other authorities where required by law

Service providers acting on our behalf are only permitted to process personal information for the purposes for which it has been provided and in accordance with applicable data protection requirements.

13. International Data Transfers

Some of the service providers we use may process or store information outside Ireland or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, appropriate safeguards must be used as required by data protection law. These may include an adequacy decision by the European Commission or approved contractual safeguards.

14. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, tax, insurance, safety or regulatory requirements.

Different types of information may therefore be kept for different periods.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

15. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures include appropriate website security, restricted access to information and the use of reputable service providers.

No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

16. Your Data Protection Rights

Under data protection law, you may have the right to:

• Be informed about how your personal information is used
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain uses of your information
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us at info@donegalequestriancentre.com.

We may need to ask you for information to confirm your identity before responding to a request.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to make a complaint to the Irish Data Protection Commission (DPC), which is the supervisory authority responsible for data protection in Ireland.

Further information is available from the Data Protection Commission at dataprotection.ie.

18. Links to Other Websites

Our website may contain links to third-party websites or services.

Donegal Equestrian Centre is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website or service you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.