Complaints Procedure

Donegal Equestrian Centre prides itself on its high standard of service, instruction and horse care. If, however, any client is unhappy with the level or standard of service provided, then the client has the right to make a complaint and it is beholden on the establishment to recognise and acknowledge any legitimate complaint and seek to address the issues raised to a mutually satisfactory conclusion.

In the first instance, please contact Rachel Leonard, on 071 9841977 or by emailing her at
Alternatively you can write to:- Donegal Equestrian Centre, Finner Road, Bundoran, Donegal.

We will acknowledge all complaints within 3 working days. We will aim to resolve all complaints within 5 working days of receipt. We will write a fully documented and resolved response within 10 working days of receipt.

Donegal Equestrian Centre